Frank & Fred - Review

Frank & Fred is an online casino part of the Epic Partners affiliate program

Summary

Pros

  • Top-Tier software providers
  • Mobile-Friendly design
  • Easy Navigation

Cons

  • Live Chat not available 24/7
  • Few selection of games to play

History

Frank & Fred Casino is a newly created online casino (2018) and started as a family business between two brothers. They offer a selection of games like: table games, slots lotto games and live casino. They also have a list of various software providers including some of the best-know names in the industry like: Microgaming, NetEnt, Play’n GO, Nyx Gaming, Betsoft, Evolution Gaming and Extreme Live Gaming. The site is operated by PlayCherry Limited with a MGA license.

Casino Games

Frank & Fred Casino have a selection of few games, below is a list with the category and some of the title’s names:

  • Video Slots and jackpot games: In this sections is a list with 45 different games that include: Starburst Slot, Mega Fortune Slot, Gonzo’s Quest Slot, Holmes and the Stolen Stones Slot, Immortal Romance Slots and Vikings Go Berserk Slots.
  • Table Games: This section includes variants of blackjack, roulette, baccarat an casino patience.
  • Video Poker: Here, players can choose from different variants of poker games like jacks or better, joker, bonus and some others.
  • Lotteries: There is also a selection of the most popular lotteries available on the site like Powerball, Mega Millions, German 6aus49, Euro Millions, EuroJackpot and DinoLotto.
  • Live Casino: Players can play a selection of 13 different games that include live roulette, live blackjack and live poker.

Promotions

There are four promotions for players and a special bonus for regular players boosted for those who have a VIP level active.

  • Spin the NetEnt wheel bonus: as a new player at Frank & Fred Casino they give you a free spin where you can win up to 100 free spins at starburst slot.
  • Double your first deposit bonus: after making your first deposit you will get a 100% cashback up to €100 and 100 free spins on Starburst.
  • 50% extra on your second deposit bonus: on your second deposit of €10 or more you can get a 50% cashback up to €100.
  • 50% extra on your third deposit bonus: on your third deposit of €10 or more you can get a 50% cashback up to €100.
  • The Frank & Fred Weekly Lottery: Every week that you made a deposit before the lottery draw you can get free lottery tickets to increase you possibilities of winning the big jackpot (the amount of tickets depends on the player’s VIP level). Also, the winner and the 10 runners up will each get 25 super spins on starburst.

Tournaments

At the moment of this review there is no information regarding any tournaments on the site.

Welcome Bonus for new players

Boom! Be Smart – Sign up bonus: After registration players have a chance to win up to 100 Free Spins by playing on the NetEnt Wheel. Also the player can get 100% extra cashback on his first deposit and 100 free spins on Starburst.

Customer Service

One of the biggest downsides of Frank & Fred Casino is that they have few options for customer service support. Below is a list with their contact information:

  • Live chat (limited to 9 hours a day)
  • Email: support@frankfred.com
  • Social Media: Facebook, Twitter, YouTube and Instagram

Where to play

Frank & Fred Casino has a no download version of the site where you can register and play on any computer such as Windows, Mac/Apple computers or Linux. Frank & Fred casino does not have an app version on the Google play store or the IOS app store, however their site is designed to be mobile-friendly and can be played easily on tablets and phones.

Licensing

Frank & Fred is operated by PlayCherry Limited which is registered under the laws of the European Union member state of Malta. It has registration number C43059 with office address at 3rd Floor, Spinola Park, Triq Mikiel Ang Borg, St. Julians, SPK1000, Malta. PlayCherry Limited operations are regulated by the Malta Gaming Authority (MGA) under the following license - MGA/B2C/220/2012.

Ownership

Frank & Fred is operated by PlayCherry Limited. This is a well know company that’s been in the gambling industry since 1963. Besides Frank & Fred, PlayCherry Ltd also operates 6 casinos such as:

  • Cherry Casino
  • EuroLotto Casino
  • SunMaker Casino
  • EuroSlots Casino
  • SveaCasino
  • NorgesSpill Casino

Frequently Asked Questions

Question: Does Frank & Fred take US players?

Frank & Fred does not take US players, they also have a list with 34 other banned countries like France, Italy, Spain and United Kingdom.

Question: Does Frank & Fred take Bitcoin or any other cryptocurrency for payments?

At the moment of this review Frank & Fred does not take Bitcoin or any other cryptocurrency for payments.

Question: Does Frank & Fred offer online poker or bingo?

At the moment of this review, Frank & Fred only offers online poker in their site.

Question: Is there a VIP & loyalty rewards program for frequent players?

Yes, there is a VIP & loyalty rewards program available at Frank & Fred Casino. They allow players to accumulate VIP points by playing all of their available games. They have a ladder system that includes the following levels:

  • Bonze
  • Silver
  • Gold
  • Platinum
  • Diamond
  • Black

Some of the bonus depending on the VIP level may include:

  • Less wagering requirement on free spins and bonuses
  • Dedicated account manager
  • Travels and tickets to matches and events

Question: What are the wagering requirements of the sign up bonus?

All the winnings from free spins carry a 35x wagering requirement before they can be returned as real money.

Question: What resources does Frank & Fred offer to help problem gamblers and for self-exclusion?

The only information regarding this subject can be founded at the bottom of the page at frankfred.com under the “responsible gaming” section, here is a message from the company that indicate that players or family members that are aware of a gaming problem should visit the official sites of GambleAware, GamCare and Gambles Anonymous with the provided hyperlinks on the site.

Question: Does Frank & Fred have a refer a friend program?

At the moment of this review Frank & Fred Casino does not have a refer a friend program, however they do have an affiliate program called Epic Partners.

Question: What forms of payment methods are available?

Frank & Fred Casino offers a selection of the most common payment methods as listed below:

  • Visa
  • MasterCard
  • Trustly
  • Zimpler
  • Skrill
  • Netteller
  • PaySafeCard

Question: How long does it take to receive a withdrawal from Frank & Fred?

If the player’s account is verified withdrawals can take up to 5 business days depending on the selected withdrawal method.

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